Return & Exchange Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unworn, unused and unwashed.
• Original tags must remain attached.
• Products must be returned in their original packaging.
• Proof of purchase is required.

Refunds

After receiving your return, we'll inspect the item and notify you of the approval status. Approved refunds will be issued to your original payment method minus a handling fee.

Replacements

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We'll arrange a replacement as quickly as possible.

Cancellation

You may cancel your order within 1 hour of completing your purchase. After this time, your order may have entered processing and can no longer be cancelled.

To request a cancellation, please contact us at support@snuglegx.com as soon as possible or you can cancel from your order page. Once your cancellation is confirmed, we’ll process the refund to your original payment method.

Non-Returnable Items

Products showing signs of wear, washing, alteration, or damage caused after delivery are not eligible for return or replacement.

Things to Know

To ensure a smooth return or exchange experience, please review the following information before submitting your request.

• Processing Times: Returns and exchanges are typically processed within 4–7 business days after your package is received at our facility. Processing times may be slightly longer during peak shopping periods or holidays.
• Instant Exchanges: If you choose an instant exchange, a temporary authorization equal to the value of the item(s) being exchanged may be placed on your original payment method. This authorization will be released once we receive and approve your return. If the original item(s) are not returned within 21 days, the authorization may be finalized as a charge.
• Exchange Availability: Exchange items are not reserved until your returned product has been received and inspected. If your requested item is no longer available, you will receive store credit for the value of the returned item.
• Item Condition: Returned products must be unworn, unwashed, with original tags attached, and in their original condition. Items showing signs of wear, damage, stains, odors, or alterations may not qualify for a refund or exchange.
• Separate Return Shipments: Please send each return using the return label issued for that specific request. Do not combine multiple return requests or orders into a single package, as this may delay or prevent processing.
• Incorrect or Unauthorized Items: Products that were not purchased from SnugLegX or items returned in unacceptable condition cannot be processed. Such items may be discarded or donated if they cannot be identified or resold.
• Return Activity: To protect against misuse, we monitor return and exchange activity. We reserve the right to decline returns, limit future return privileges, or apply additional handling fees in cases of excessive or abusive return behavior.
• One Return Per Order: If you wish to return items from multiple orders, each order must have its own separate return request and shipping label.
• Policy Compliance: Returns and exchanges that do not meet the requirements outlined in our Return Policy may be declined.
• Original Shipping Fees: Shipping charges paid when placing your order are non-refundable, unless required by applicable law.
• Confirmation Email: Once your return or exchange has been completed, you will receive an email confirming the outcome and any applicable refund, store credit, or replacement shipment.

International Returns & Exchanges

Customers outside the Canada are responsible for all applicable customs duties, import taxes, and return shipping costs. As customs regulations vary by country, SnugLegX is unable to estimate or reimburse these charges.

Returning Your Package

Please include a note inside your return package with the following information:

• Order Number
• Return or Exchange Request
• If exchanging, the item, size, and/or color you'd like to receive

Return Address

After shipping your return, please email your order number and tracking number to support@snuglegx.com so we can monitor your shipment and assist if needed.

Exchange Policy

Exchanges are available for the same product in a different size or color, subject to availability. We are unable to exchange one product style for another through our exchange process.

If your requested exchange item is unavailable when your return is processed, we will issue store credit or a refund for the returned item.

Processing Time

International returns and exchanges are typically processed within 4–7 business days after your package has been delivered to our warehouse.

Return Eligibility

To qualify for a return or exchange, all items must be:

• Unworn and unwashed
• In their original condition
• Free from stains, odors, pet hair, or damage
• Returned with all original tags attached

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, select personal items, accessories, gift cards, and any products marked as Final Sale are not eligible for return or exchange.

Additional Information

• Original shipping charges are non-refundable, except where required by law.
• We reserve the right to decline any return or exchange that does not comply with our return policy.
• Once your return or exchange has been completed, you will receive a confirmation email with the outcome.

Need Assistance?

If you have any questions about your international return or exchange, our Customer Support team is happy to help.

Issue With Your Item?

We take pride in the quality of our products and stand behind every item we sell. If you receive an apparel item that is defective or damaged, we’re here to help.

All claims for defective or damaged apparel must be submitted within 7 days of the delivery date. To initiate a claim, please contact our support team at support@snuglegx.com and provide the following:

• Clear photo(s) of the defect or damage
• Your order number
• The name or model number of the item(s)

Once your claim is reviewed and approved, we will provide a resolution, which may include a replacement, store credit, or refund at our discretion.

If you have any questions, please reach out to our support team—we’re happy to assist.

Needed more help? You can visit our Contact Us page to reach out to our support team!